Welcome to NomadHub’s Frequently Asked Questions (FAQ) page – your go-to resource for navigating the ins and outs of our platform. Whether you’re a seasoned digital nomad or a host eager to welcome global travelers, this section is designed to provide clarity and guidance. Explore common queries, discover helpful insights, and find answers to ensure your experience with NomadHub is seamless and satisfying. If you don’t see your question listed, feel free to reach out – we’re here to make your nomadic journey or hosting adventure as smooth as possible. Let’s dive into the details and embark on a journey of discovery together.
Recommended for you
Booking Your Nomadic Retreat: A Simple Guide
Embarking on your nomadic journey with NomadHub is a breeze. Here’s a step-by-step guide to booking your ideal stay:
Discover Your Ideal Stay and Deal: Dive into our site, explore, and search until you discover the perfect stay and deal that aligns with your preferences.
Check Availability with Ease: Once you’ve found your ideal spot, swiftly confirm the availability of your preferred dates using our fast in-house availability checker.
Seal the Deal Instantly: Ready to secure your deal? Hit the “Book Now” button, and with a quick online transaction using your credit or debit card, pay the booking fee. Your booking is instantly confirmed, and we promptly email you the reservation details—no waiting, no delays, just instant confirmation.
Arrive and Settle In: On your first day at the stay, breeze through check-in, and pay the remaining balance of the deal price directly to the stay. It’s that simple!
NomadHub strives to make your booking experience seamless, ensuring you can focus on what matters—your nomadic adventure.
At NomadHub, we want to make your booking experience as convenient as possible. All stays are priced in the local currency of the stay, and to assist you, we display equivalent prices in USD and other currencies. These conversions are based on typical foreign exchange rates used by debit card companies at the time. It’s important to note that the final price you pay may vary if there are changes in foreign exchange rates or credit card fees. Your comfort is our priority, and we aim to provide transparency throughout your booking journey.
Can I pay for my room using cash?
Chances are, your Stay is open to cash payments, making your experience smoother and more flexible. They are more inclined to accept cash, especially if it’s in the local currency. Keep in mind that while they may welcome cash, they might not accept US Dollars for a Euro-priced stay. Be prepared, and consider having the local currency on hand to ensure a seamless and delightful experience during your stay.
The duration of your stay is influenced by various factors, such as your host’s availability, local laws, visa regulations, and more. It’s essential to note that certain local laws may restrict stays beyond 1 or 2 months, especially in properties classified as hotels and hostels.
At Nomad Stays, extending your stay beyond a month is a breeze. Simply enhance your booking by adding extra nights – just click on the ‘+ Night’ button while securing your reservation. Your journey with Nomad Stays is designed to be flexible and accommodating to your nomadic lifestyle.
Transparent Pricing for Your Peace of Mind
At NomadHub, we believe in providing a hassle-free and transparent experience, and that includes minimizing any obligatory extra bills during your stay.
Here’s what you can generally expect:
- Inclusive Utilities: Your stay covers the basics, including electricity, gas, heating, cooling, and more for average and normal use. It’s designed to ensure your comfort without any additional costs.
- Fair Consumption Practices: While your stay includes ample utilities for regular use, it’s essential to be mindful of excessive consumption. If, for instance, you exceed the average use, your Stay Host may consider passing on the extra consumption cost.
- Tailored Packages: In regions where varying climate demands different energy needs throughout the year, your stay might offer different-priced packages. These automatically include the standard energy consumption, sparing you the need to negotiate special readings or extra deposits.
- Bitcoin Mining Considerations: Please note that our stays do not accept the operation of bitcoin mining servers.
NomadHub is committed to providing you with a straightforward and enjoyable stay, ensuring that you can focus on your nomadic journey without any unexpected financial surprises.
Wondering where you can set up your workspace? Every stay on our platform offers a designated workspace on the property or in the vicinity.
Whether it’s a dedicated coworking space within the property, a separate room in your apartment, or a communal area within the booked room, we’ve got you covered. Some stays are even conveniently located near coworking spaces, which you can easily spot on our maps.
To explore the available options at each stay, take a peek at the Working Space photos uploaded by the hosts. We’re committed to providing digital nomads with diverse and comfortable working environments, ensuring you can stay productive while on the move.
Booking Questions
The booking process kicks off when a guest discovers a package and checks its availability for their preferred dates on our site.
If there’s an available room/bed, the guest can proceed to make the booking. However, if the package isn’t live on their chosen dates or there’s no availability, they won’t be able to place a booking.
If you use an iCal source you may need to update that source for our booking just as if you had taken a private booking.
If you’ve shared your rooms Nomad Hub ‘outbound’ iCal link with your primary inventory management system, then that system should block off the booking automatically.
Once they’re ready to confirm the booking, the guest pays a booking fee on the spot, signaling their acceptance of the deal package. We swiftly confirm the booking to both them and you through automated emails, ensuring immediate communication.
In these emails, you and the guest receive each other’s contact details, fostering a platform for pre-arrival discussions. We value seamless communication and are committed to facilitating connections between hosts and guests for a more personalized and enjoyable experience.
Once you’ve made and received a confirmed booking, there might be instances where you wish or need to make changes.
It’s important to note that making a change essentially involves canceling the existing booking and replacing it with a new one. The credit or refund you are entitled to will be determined by the cancellation policy in place at the time of your original booking.
Changing Dates at the Same Stay
Many stays are open to the idea of freely changing dates for a booking, provided there’s availability during the alternate period. Keep in mind that the pricing might vary, as the packages available during your desired replacement dates could differ from the original deal you booked.
If you prefer to change dates but stay at the same location after confirming a booking, please coordinate the request with us. We’ll collaborate with the stay and you to explore whether a reasonable change can be accommodated.
Changing to a New Stay
Should you opt to cancel your original booking and book a different stay, it’s advisable to review the cancellation policy of the original stay. After understanding the implications, proceed to cancel the booking on our site. Depending on the terms of the original cancellation policy, you may be entitled to an account credit that can be utilized for a subsequent booking.
Wondering about our cancellation and refund policies? Hosts on our platform have the flexibility to set their own cancellation policies, although many opt for our standard guidelines. You can find a summary of these policies on our dedicated Cancellation Policy Summary page.
In the event that you need to make a change or cancellation that doesn’t align with our standard refundable or creditable policies, we recommend considering the use of your travel insurance, where applicable. Your travel insurance can provide additional coverage and support in such situations.
For globetrotters embracing the full-time travel lifestyle, navigating foreign exchange rate (FX) fluctuations is key to financial stability. Here’s a guide on minimizing risks and optimizing your travel funds:
Recognize the Real-Time Changes: Understand that FX rates fluctuate by the second. Over several months, these changes could range from 10% to 50%. Whether this change benefits or hinders you depends on your perspective and the currencies involved.
Deciphering ‘Good’ and ‘Bad’ Rates: The terms ‘good’ or ‘bad’ rates are subjective and depend on individual interpretations. What might be advantageous for one person might not hold the same significance for another. Focus on ensuring you have sufficient funds for a comfortable lifestyle in your destination.
Timing Matters: If you have the luxury of time and the FX rate is volatile, consider purchasing foreign currency when it’s more favorable. This strategic approach can result in significant savings and better cost management.
Understanding FX Rate Impact:
Let’s break down the impact of FX rates on your travel decisions:
- If the US Dollar drops 10% against the Euro in a short period, your costs could rise if you earn in USD and travel in Europe. On the flip side, if you earn Euro and travel to countries using the US Dollar, your costs might decrease.
Perception vs. Reality:
People often label FX rates as ‘good’ or ‘bad’ based on their perception. However, these labels may not directly influence travel decisions. Many travelers don’t alter their plans solely due to fluctuating FX rates. It’s essential to recognize these rates as reference points rather than strict decision-making factors.
Building FX Reserves Ahead of Time:
Consider adopting a strategic approach of buying foreign currency when it’s cost-effective and storing it until needed. This practice can potentially reduce your cost of living by 20% or more over a year before arriving in a new country.
Explore multi-currency bank accounts offered by major international banks or neo-banks like Wise, Revolut, and Payoneer. These accounts provide flexibility and instant access to various foreign currencies. Stay alert with bank notifications on FX rate fluctuations to make timely and informed purchases.
However, be cautious about potential drawbacks, such as the lack of insurance coverage for some neo-banks and the FX fees imposed by traditional banks for buying and selling foreign currencies. Keep these considerations in mind as you manage your FX costs for a seamless travel experience.
Understanding Foreign Exchange and Your Payments with NomadHub
Here’s a breakdown of how foreign exchange movements can impact your payments for NomadHub bookings:
Two Separate Payments: When you make a payment for your NomadHub booking, it occurs in two stages – an immediate payment to secure your booking and a second payment, typically at check-in, which may be months later.
Local Currency Pricing: Stays usually publish their prices in their local currency. To make it convenient for you, NomadHub displays the equivalent price in your preferred currency. This calculation considers the daily foreign exchange rate and includes a 1% bank fee, typical of neo-banks.
Today’s Foreign Exchange Rate: When Stays publish their prices, they set rates in their local currency. NomadHub provides an approximate equivalent in your chosen currency based on the current foreign exchange rate and a typical bank fee for currency conversion.
Choosing Display Currency: You have the flexibility to choose your preferred display currency using the selector at the bottom of each page.
FX Rates and Fees: When you pay in a different currency, your bank facilitates the currency exchange, typically using the foreign exchange rate. Banks charge a fee, known as the FX Fee, usually calculated as a percentage of the transaction amount. NomadHub factors in the FX rate on the day and allows for a 1% bank FX Fee in the estimated final price.
Final Payment at Check-In: The second and final payment is usually made at check-in, which might be months in the future. As FX rates fluctuate, the final payment could differ from the initial estimate, either being cheaper or more expensive.
Consideration for FX Fees: NomadHub includes a 1% allowance for the bank fee in its estimates, reflecting the typical FX fees charged by neo-banks like Wise and Revolut. However, it’s essential to be aware that traditional banks or credit cards may impose higher fees for foreign currency transactions, potentially impacting your overall travel costs. Credit cards, for instance, can often charge fees as high as 3.5%.
NomadHub aims to provide transparent and accurate cost estimates, considering foreign exchange dynamics to ensure you have a clear understanding of your payments throughout your booking journey.
Booking Questions
Embarking on a digital nomad or remote work journey is exhilarating, and having the right accommodation sets the stage for a successful venture. To make sure your home away from home is the perfect fit for your nomadic lifestyle, we’ve crafted a checklist that covers all the essentials.
1. Internet Speeds That Empower
As a digital nomad, your connection to the virtual world is non-negotiable. Check and ensure that your potential stay boasts reliable high-speed internet. Many stays now provide Wi-Fi speed testing tools, so take advantage of these to ensure seamless workdays.
2. Workspace Bliss
Your productivity sanctuary matters. Look for stays that offer dedicated workspaces with comfortable chairs and spacious desks. Extra points if they have coworking areas or external monitors, creating an environment conducive to focus and creativity.
3. Fueling Creativity: The Kitchen Space
For longer stays, having a well-equipped kitchen is a game-changer. Check that your accommodation provides the essentials for home cooking. Pictures speak volumes, so don’t hesitate to request visuals of the kitchen area.
4. Laundry Love
Nobody wants to lug around a month’s worth of clothes. Having access to laundry facilities is a must. Ensure your potential stay offers washing machines or laundry services for those inevitable moments when your wardrobe needs a refresh.
5. Legal Matters and Transparency
Before sealing the deal, make sure the stay is legally registered to operate as short-term accommodation. Check for proper licensing and transparency about property ownership. This step is crucial to avoid potential scams and ensure a hassle-free stay.
6. Cancellation Policies: Know Before You Go
Understanding cancellation policies is key. Most stays follow standard policies, but it’s wise to review them. Familiarize yourself with the terms and conditions, especially if your plans are subject to change. And, of course, travel insurance is your ally.
7. Stay Connected: Community and Co-Hosts
Nomadic life doesn’t mean you have to go it alone. Check if the stay has a vibrant community or opportunities to connect with other digital nomads. Some stays even allow co-hosts, providing additional support and a local touch.
8. Stay Safe: Departure and Refund Policies
Life is unpredictable, and plans might change. Understand the departure and refund policies in case you need to cut your stay short. Discuss these with your host for a clear understanding and explore whether travel insurance covers any unexpected twists.
9. Affordability and Discounts
While you’re hunting for the perfect space, keep an eye out for affordable options. Some stays offer competitive prices for longer bookings. Remember, flexibility and negotiation can sometimes lead to hidden gems and extra savings.
10. Reviews: Insights from Fellow Nomads
Lastly, tap into the wisdom of fellow nomads. Reviews provide real insights into the stay’s quality, reliability, and overall experience. It’s like getting advice from a friend who’s been there before.
Armed with this comprehensive checklist, you’re ready to navigate the vast landscape of digital nomad accommodations. Your home base awaits, where work and adventure harmonize seamlessly. Happy nomading!
We get it; paying all your travel expenses upfront can be a hassle. Here’s why we structure it this way:
High International Bank Fees
International transactions can be costly. Banks often add 5-9% extra fees to upfront payments for travel bookings. This includes charges for using debit/credit cards, currency conversion, and transfer fees. Sometimes, they even charge the Stay extra fees for receiving foreign transfers, prompting Stays to increase their prices. All these steps can take up to 7 business days to complete.
For instance, a typical €1,000 booking paid in US Dollars might be $90 higher (9%) if you paid all upfront. As digital nomads who travel frequently, these costs can accumulate over the year.
Risk of Hacking and Scams
Keeping large sums of money in our accounts makes us susceptible to hackers and scammers. Managing these risks involves investing in secure software systems, verifying bank account details, handling changes, and chasing slow bank transfers. These extra efforts would require us to increase our fees.
NomadHub’s Commitment to Affordability
Our mission is to provide affordable accommodation, and we believe in keeping prices low for you. Additionally, we trust that you’re the best person to manage your money, so we prefer you to have control until it’s time to settle with a Stay. If you have any concerns or questions, feel free to reach out!
Currently, we don’t have any discount codes available. However, our deals are already designed to offer fantastic rates, especially for guests like you who are planning longer stays. We’ve negotiated these rates to ensure you get the best value for your extended visit. If you have any specific inquiries or need assistance, feel free to reach out, and we’ll be happy to help!
Life can be unpredictable, and there might be instances when you need to depart your stay earlier than initially intended.
You’re not obligated to stay for the entire booking duration, and you have the flexibility to leave early if circumstances require.
If you’re considering a refund due to an early departure, the first step is to have a conversation with your Stay Host. Together, you can explore the possibility of reaching an agreement on a potential refund. Keep in mind that replacing a booking on short notice can be challenging for the Stay, so the terms of a refund may vary.
Additionally, it’s a good idea to review your Travel Insurance policy. Some policies may cover the costs associated with early departure or alternative accommodation, providing you with an additional layer of financial protection.
If your stay doesn’t quite match what you expected, we recommend starting a conversation with your Stay Host to address any concerns.
Hosts are responsible for delivering the experience they’ve advertised, and many issues can be resolved through open communication between the Host and Member. Minor hiccups, such as last-minute breakages or unexpected maintenance, are common and are usually addressed promptly by Stay operators, who aim to provide practical and reasonable alternatives.
In the rare instance where you believe the issues are significant and can’t be resolved, you may discuss with your Stay Host the possibility of finding an equivalent or replacement place to stay in the area. If, for any reason, a suitable replacement cannot be arranged within a reasonable timeframe, you may work with your Stay Host to cancel the contract, resulting in a partial refund.
Keep in mind that each business has its own terms and conditions governing the use of their products and services. It’s advisable to review a Stay’s cancellation policies, and be aware that local laws in many countries regulate the relationship between traveler accommodation or short-term rental providers and guests.
Stays and Hosts
Information Needed for Evaluation
Legal Business:
- Demonstrate your legal registration to operate a short-term rental business in your region. This may include a business license or tourism license.
- Provide your VAT/GST/Sales Tax number if applicable. With changing global thresholds, you might now be required to register for VAT/GST due to cross-border transactions.
- Share details of any licenses on our Help Page.
Ownership Authorization:
- Confirm if you are the legal landowner or an authorized operator of the Stay.
- Provide the actual owner’s name and contact details (if it’s not you).
- Share your Land Information Number, the registered number of the land where your Stay is located (mandatory in the EU and various other countries).
Proof of Availability:
- For established Stays, showcase your online presence through websites and social media accounts with pictures and reviews.
- Share links to these promotional platforms demonstrating your property, rooms, and features.
- For newly opened Stays, submit photos of your property, rooms, and features. Include your exact GPS location for verification.
Digital Nomad Amenities
In order to tailor our offerings to the needs of digital nomads, who have distinct preferences compared to short-term leisure tourists, we require specific details regarding certain facilities.
Internet: Given that digital nomads are inherently reliant on computer-based work, obtaining accurate information about your internet speeds is crucial. Utilize our Free Wi-Fi Testing Tool here and kindly share a screenshot with us. Test Your Wi-Fi
Workspace: Likewise, we would appreciate images of the desks and chairs designated for digital nomads to work from. If you have set up external monitors or established coworking spaces where guests can collaboratively work, please provide pictures showcasing these areas, including desks, tables, chairs, etc.
Kitchen Facilities: Considering that longer-staying guests, such as digital nomads, often engage in home cooking, we request images of your kitchen areas. This will help us better cater to their preferences.
Laundry and Washing Facilities: Similarly, please share pictures of your laundry and washing machines, as digital nomads, especially those staying for extended periods, will inevitably require these amenities for their laundry needs.
Your cooperation in providing these details will enable us to enhance our offerings and create an environment that perfectly aligns with the needs and preferences of our digital nomad community.
Embarking on a partnership with NomadHub involves understanding our distinct model tailored for digital nomads, who differ from traditional leisure travelers. Here are crucial aspects to comprehend about the NomadHub approach:
Typical Bookings:
- A minimum booking duration of one (1) week is accepted, with one month being the norm.
- Bookings are generally more extensive than leisure business, and some guests may pay for a week but stay a shorter period. No obligation exists for refunds or additional discounts if guests leave early.
- Overnight bookings are not offered.
Extended Bookings:
- Bookings extending beyond one month are feasible when guests choose to add days to their initial month.
- Each additional day is charged at the average rate of the monthly booking.
Understanding ‘Rooms’:
- A ‘room’ signifies an independent, secured living space for exclusive guest use, not just a bedroom.
- Whole apartments, houses, hotel rooms, cabins, etc., all fall under the category of ‘rooms’ accepted.
Constant Availability & Packages:
- As a booking platform, maintaining both availability and packages is crucial for staying listed.
- A minimum of 45 nights of availability over the next 6 months is required to remain listed. Otherwise, the listing will be temporarily turned off until adequate availability is ensured.
- Packages can be set for multiple years, and multiple packages can be created for future start and finish dates.
Automatic Confirmation:
- Bookings on our platform are automatically confirmed by hosts.
- Guests can only book dates and rooms based on the availability and packages provided by hosts.
- Booking notifications are sent to hosts via email instantly.
Financial Transactions:
- Hosts collect payments directly from guests, either during check-in (typically) or ahead of time, as stated in the listing.
- Hosts are responsible for their credit card processing and cash handling facilities.
Cancellation Policies:
- Hosts set their cancellation policies, determining when or if a guest can cancel.
- Host-initiated cancellations require guest agreement, often involving refunding deposits or rescheduling bookings.
CoHosts:
- Hosts can grant additional access to listings for CoHosts, staff, or family members for collaborative management.
Laws & Taxes:
- Legal permission to operate in the area is necessary.
- Properties and/or businesses must be legally registered, and official permission from property owners is essential.
- Providing official details, including tax file numbers, tourism registration numbers, and land registration numbers, is required.
Sales Taxes:
- Sales taxes like GST and VAT are primarily the host’s responsibility.
- Registration for VAT/Sales Taxes may be required based on your government regulations.
Competitive Pricing:
- Use competitive prices to attract business, considering digital nomads’ focus on budget.
- Showcase nomad-specific facilities, such as high-speed Wi-Fi, soundproof rooms, comfortable workspaces, kitchens, and laundry facilities.
Digital Nomad Events:
- Leverage digital nomad events to attract attention and showcase your stay.
- Utilize NomadHub’s Meetup tool and inform our marketing team of your events for increased visibility.
No!
Streamlined Booking Process for Instant Confirmations
Certainly! Our booking system is designed to provide seamless, 24/7 automated services to our valued members. Immediate confirmations are essential for our members who want to book, pay, and secure their stay promptly.
Here’s how our system operates:
Real-time Availability Updates: Our system continuously updates availability, and as soon as your rooms hit zero, our automated processes cease selling to prevent any overbookings. Each booking made automatically adjusts the available room quantities, ensuring accurate representation.
Master Inventory System Integration: If you use a master inventory system connected to our platform, your availability is automatically synchronized every hour. If your master inventory reaches zero, NomadHub will stop accepting bookings automatically.
Extranet System Considerations: For those using our Extranet System while managing bookings from other agents, you have two options. You can either reduce the number of available rooms or block dates when your rooms are full. Blocking dates zeroes the inventory on our system, preventing further bookings for those specific dates.
Free Sale Best Practices: Under the Free Sale model, we recommend allocating us only the number of rooms you typically have available. For instance, if you have 10 rooms with an average 50% occupancy, you usually have 5 free rooms on any night (50% x 10 rooms). Consider listing only 2 rooms as ‘free sale’ with us to account for potential increased demand on weekends. Our system will automatically halt sales at 2 rooms in this scenario.
NomadHub values your convenience and aims to ensure a smooth booking experience for both hosts and guests.
On our platform, we operate with a different approach regarding cancellations. Unlike some platforms that allow stays to cancel bookings with penalty costs, we currently don’t follow that practice.
Once a booking is confirmed, a stay has committed to providing accommodation to a member based on the agreed-upon booking details. In situations where fulfilling the contract becomes challenging, and you’re unable to accommodate the member, it’s important to find a suitable replacement. This typically involves initiating your Overflow Protocol.
We encourage open communication with the member to arrange an alternative arrangement. Many digital nomads have flexible dates and can often reschedule their bookings months in advance. We believe in creating a positive experience for both hosts and members and appreciate your commitment to making arrangements that suit everyone involved.
NomadHub has successfully tested the following Channel Managers and iCal suppliers.
- Airbnb
- Anytime Booking
- BeeRent
- BookandLink
- Booking.com
- CloudBeds – MyAllocator
- Google Calendar
- HomeAway (VRBO)
- Hostfully
- Hotelizer
- Lodgify
- Nightsbridge
- PHOBS
- Smoobu
- VRBO / Home Away
- WebHotelier�
- Ynnov
Using the NomadHub
If you get a lot of spam you are probably in the habit of ‘blocking’ lots of messages.
And you might have blocked NomadHub by mistake.�
So, now you must UnBlock�our domain and emails to make sure you receive the message we are sending you.
Visit your profile by clicking on your avatar (profile picture) in the top right corner of site. In the box labeled “Public display name,” type the name you would like to use publicly with your NomadHub account. Click the “Save Profile Details” button at the bottom of the screen.
Click Lost Your Password. Enter the email address associated with NomadHub. An email will be sent to the email address you entered. Click on the confirmation link inside that email.
If the time comes to bid farewell, closing your account is a breeze. Just log in, visit your Member Profile page, and there you’ll find the friendly “Close Account” button. It’s as simple as that!